Warranty
SHERBOURN TECHNOLOGIES, LLC TEN-YEAR LIMITED WARRANTY
What does this warranty cover? Sherbourn Technologies, LLC (“Sherbourn”) warrants its products against defects in materials and workmanship. This warranty is subject to revision at any time.
How long does this coverage last? This warranty commences on the date of retail purchase by the original retail purchaser and runs for a period of ten (10) years thereafter, with the following exceptions: (1) receivers (including the SR-8100, SR-8200, and SR-120), preamp/processors (including the PT-7030, PT-720C4, and PT-7020), preamplifiers (including the PRE-1), and the CD-1 CD Player (with the exception of the slot load CD engine) are covered by this warranty for five (5) years from the date of retail purchase by the original purchaser; and (2) electromechanical components, including the slot load CD engine on the CD-1 CD Player, and all fans (including the C-12 Cooling Unit), are covered by this warranty for three (3) years from the date of retail purchase by the original retail purchaser. This warranty is transferrable, upon written notification to Sherbourn, to any person that owns the warranted product, however, if ownership is transferred, the Term shall be no longer than five (5) years from the date of purchase by the original purchaser. Sherbourn warrants any replacement product or part furnished hereunder against defects in materials and workmanship for the longer of the following: (i) the amount of time remaining under the original warranty, or (ii) 120 days from your receipt of the repaired or replaced product. The duration described in the previous 3 sentences is hereinafter referred to as the “Term”. TO THE FULLEST EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES RELATED TO THE ORIGINAL PRODUCT AND ANY REPLACEMENT PRODUCT OR PARTS (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE EXPRESSLY LIMITED TO THE TERM OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. A claim under this warranty must be made by you within the Term. A claim shall not be valid (and Sherbourn has no obligation related to the claim) if it is not made within the Term and if it is not made in strict compliance with the requirements of the “How do you get service?” section.
What will Sherbourn do? Sherbourn will, at its option, either: (i) repair the product, or (ii) replace the product with a new consumer product which is identical or reasonably equivalent to the product. Sherbourn may provide you with a refund of the actual purchase price of the product in the event (i) Sherbourn is unable to provide replacement and repair is not commercially practicable or cannot be timely made, or (ii) you agree to accept a refund in lieu of other remedies hereunder. When a product or part is repaired or replaced, any replacement item becomes your property and the replaced item becomes Sherbourn’s property. When a refund is given, the product for which the refund is provided must be returned to Sherbourn and becomes Sherbourn’s property.
What is not covered by this warranty? This warranty does not apply: (i) to damage caused by use with non-Sherbourn products, where the non-Sherbourn product is the cause of the damage; (ii) to damage caused by service or maintenance performed by anyone who is not a representative of Sherbourn; (iii) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (iv) to a product or part that has been modified after its retail purchase, where the modification caused or contributed to the damage; (v) to consumable parts, such as batteries; (vi) normal wear tear; or (vii) if any Sherbourn serial number has been removed or defaced and Sherbourn cannot otherwise confirm that you are the original retail purchaser or authorized transferee. SHERBOURN SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO ANY DEFECTS IN OR DAMAGES TO ITS PRODUCTS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY.
How do you get service? In order to make a claim under the warranty, you must:
- Call a customer service representative (“CSR”) of Sherbourn at (1-877-EMO-TECH / 1-877-366-8324). Provide the CSR with a description of your problem and the serial number of the product for which the warranty claim is being made.
- The CSR will provide you with a returned material authorization number (“RMA”).
- Ship the product to Sherbourn at the following address, with the RMA written in large, bold letters on the outside of the box, and with the letters “RMA” written before the number. Parcels arriving without a RMA number on the outside of the box will be refused.
How does state law apply? This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. CERTAIN STATES HAVE ENACTED LAWS WHICH PRECLUDE THE WAIVER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES AND/OR PRECLUDE THE WAIVER/LIMITATION OF IMPLIED WARRANTIES. TO THE EXTENT YOUR STATE HAS ENACTED A LAW WHICH PROHIBITS SUCH A WAIVER/LIMITATION, ALL SUCH WAIVERS/LIMITATIONS CONTAINED IN THIS WARRANTY ARE INAPPLICABLE TO YOU. CERTAIN STATES HAVE ENACTED LAWS WHICH REQUIRE THE DURATION OF A WARRANTY TO BE EXTENDED (INCLUDING BUT NOT LIMITED TO DURING PERIODS OF REPAIR). TO THE EXTENT YOUR STATE HAS ENACTED A LAW OF THIS NATURE, THEN THE DURATION OF THIS WARRANTY WILL BE EXTENDED AS REQUIRED BY APPLICABLE LAW.